No-Hassle Return Policy

Returning items to StoneSoap.com is easy. Returns must be received WITHIN 60 days from the date of purchase.

To return an item, you must call or email Stone Soap and receive authorization for return.

The customer is responsible for any return shipping & handling fees, unless your order was damaged during shipment, and we are notified within 1 business day of the confirmed delivery date. Be sure to check your package and items for damage as soon as they arrive and before the delivery driver leaves whenever possible.

To qualify for a refund, items must be returned unopened, in their original condition, including the original packaging and all tags, labels, containers, documentation, etc. A refund will be made on the purchase price of the product. Original shipping charges will not be refunded unless the merchandise was damaged during shipment.

Do not mark or deface original manufacturer containers in any manner. We will not accept returns if packaging is opened or not in its original condition - we will return such items to you. If you reject that return shipment, we reserve the right to liquidate the inventory and withhold credit.